Job: Custody & Fund Services - Global Custody Product Manager - Vice President

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Job Description

About J.P. Morgan
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, performs fund services for institutional clients and extends liquidity in markets around the world.
J.P. Morgan is a premier corporate and investment bank with a full suite of global financial services and capabilities. The world's most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world.
J.P. Morgan's Global Custody business, within Custody & Fund Services, provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us to service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives.
This VP role is part of the Americas Global Custody Product Management team.  The team is responsible for the end-to-end management of the Custody business within region, including all commercial aspects from pipeline analysis, to deal review and approval, to contract negotiation.  In the role, the VP will work closely with the Sales, Client Service, and Operations teams to define and drive the strategy for each client segment in order to attract new business, retain profitable clients, and guide the prioritization of product enhancements to increase client satisfaction. Responsibilities will include wallet-sizing, creating a clear and agreed pipeline projection, defining and pushing to close product gaps, developing a client engagement strategy, SVA / revenue analysis and remediation, and establishing governance for client satisfaction and client change request monitoring.  The VP will also form strong partnerships with colleagues in Risk, Legal, and Compliance to ensure proper commercial outcomes, while still protecting the business and the firm.


  • 7 years in an Operations, Client Service, Relationship Management or Product Management role in Custody and Fund Services
  • Thorough understanding of the trade lifecycle and Global Custody products including Proxy and Corporate Actions
  • Aptitude and comfort with client presentations & sales pitches
  • Excellent interpersonal, communication, influencing & negotiating skills
  • Strong analytical and problem solving skills
  • Strong organization skills, with a keen ability to prioritize and re-prioritize in real-time
  • Ability to act as a change agent with the ability to execute swiftly and effectively
  • Ability to understand and present technical subjects to non-technical audiences
  • Understanding of financial metrics and drivers
  • Comfortable interacting with senior leaders of the C&FS business across Sales, Legal, Risk, Client Service and Operations