Job: Global Technology Infrastructure Project Manager

This posting has expired and is no longer available.

Job Description

The Global Technology Infrastructure  (GTI) Project Management Group provide project management services to clients with qualified project management professionals that lead GTI programs and projects using Standard Project Management execution practices, tools and templates. As a GTI Program Manager, you will be responsible for the management of  complex technology related programs and projects including LOB Technology demand, end user, network, distributed, mainframe, cyber security and real estate build out related services and technologies. These projects support the growth and operational stability of the JPMC business in addition to delivering enhanced technology and cost reductions into the operating environment.  This is a senior role involved in the different stages of the success of a project including: the funding, planning, scheduling, implementation and tracking process 


You will be driving the delivery of programs in the portfolio across all services working closely with multiple GTI & LOB technology teams while interfacing with senior managers and stakeholders in the organization. Strong leadership, excellent oral and written communications and the ability to remain calm and perform under pressure are a must have. The Program Manager is concerned with the overall vision and strategic direction of the program with focus on the individual projects. Provides leadership, expertise, oversight, and governance in order to deliver large/complex Programs to ensure that deliverables are completed on time/in budget and aligns to the organization's overall goals and objectives. Maintains a unique interest in underlying projects with a full understanding of issues, risks , timelines, milestones, etc. The program manager is the initial escalation point for underlying project issues, risks, challenges, etc.

Key Responsibilities:

  • Overall accountability for the Implementation of multiple projects delivered under a Program umbrella, Technology Platform or Other Platforms
  • Ensure programs and underlying projects are delivered on time, on budget, on spec
  • Manage financials to include developing BC's forecasting, understanding P&L, depreciation etc.
  • Develop, maintain & monitor the short-term & long-term roadmap/project plan of the program and develops business cases  (in collaboration with the Project Managers) to support strategic vision/direction as necessary
  • Establishes Communication Strategy and Governance process and meetings. Ensure all stakeholders are aware of major changes of direction, priorities and cross impacts
  • Identifies single sponsor for program level reporting, escalations and accountability.  Builds relationships with Sponsor and key stakeholders to quickly address program level issues and actions
  • Determines and sets effective team structure, including roles, responsibilities, and priorities
  • Ensures effective compliance with Scope, Change Control and Tollgate processes across the Program
  • Works closely with Resource Managers on the project pipeline to ensure the right skill-set Project Managers are assigned to support the specific project and program.
  • Project Managers will have a dotted-line reporting relationship and direct accountability to the Program Manager
  • Provides guidance  to project managers (Project Life Cycle, best practices, content/subject matter expertise, leadership, project requirements understanding, etc.) and provides project oversight
  • Manages communication with senior management and stakeholders
  • Provides continuity across business processes and applications and looks to drive on-going process improvements and efficiencies to benefit future project execution across the program.
  • Conducts program level lessons learned session to identify process improvement opportunities
  • Collaborates with strategic vendor relationships incl. contract/SOW/RFP negotiations, status, and governance
  • Mentoring, coaching and assist with the development of less experienced team members
  • Ensure risk management strategies are followed and reviewed within guidelines
  • Plan and set project goals and milestones based on approved SOW, IDD, etc.
  • Responsible for development of requirements  documentation and targets accordingly
  • Identify and secure resources including project team, vendors and consultants
  • Supervise the project management team and make sure proper project management standards and rigor is applied
  • Acts as the communications conduit to executive sponsor; conducts periodic  regularly scheduled briefings/status updates


Technical Skills - Proficient in the following: 

  • Project Task Estimation
  • Resource Scheduling
  • Compliance to Risk Management and Cyber Policies
  • Management and escalation of  underlying project Risks/Issue/Change
  • Adherence to Standard Project Lifecycle
  • Budget / Financial Management including Business Case completion
  • Evaluation of impact to Total Cost of Ownership for multiple simultaneous, complex projects  

Work Experience

  • Substantial IT Project Management experience, or relevant business or team leadership.
  •  5-10 years experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.)
  • Strong knowledge of industry standard project management  tools for financial and project reporting (i.e., Clarity, Beeline, etc.)
  • Formal project management training and discipline knowledge required
  • Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
  • Knowledge and understanding of banking regulatory, compliance, risk and security aspects
  • Proven experience managing geographically distributed and culturally diverse work-groups
  • Knowledge of Permit to Build and Permit to Operate
  • Extensive experience with high dollar projects with a large amount of complexity and customer interface
  • Expert at delivering projects on time and within budget
  • Extensive experience at presenting metrics to key stakeholders
  • Proven experience in working with Outside Service Providers/Vendors/Customers
  • Excellent oral and written communication skills across functions and teams, up and down the chain of command
  • Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders
  • Ability to motivate Project team
  • Strong analytic skills
  • Strong  leadership skills
  • Strong negotiation skills
  • Strong  knowledge of IT Environment


  • Bachelor's degree in technology related area preferred
  • 10 years of related technology experience  working with multiple technologies and complex, large scale, cross-functional project management, preferably in the financial services industry.
  • PMP, MSP, SixSigma, or other formal project management discipline preferred