Job Description

The shift lead is responsible for the daily, performance, and ticket management of Citibank's ATMs globally.  This role will interface with various Citigroup technologies for management, and operations teams while simultaneously directing staff on best practices for handling internal procedural and systemic issues.  Lead will review and scheduled adequate shift coverage for the Team on a daily and monthly basis.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.


Citi's Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


  • Strong communications skills both written and verbal. 
  • Ability to work one weekend day and modify daily shift as required  to meet the needs of the business. 
  • Ability to manage a complex team with unique processes and adapt to change rapidly 
  • Analytical thought needed to resolve issues in a variety of complex situations 
  • Ability to manage multiple issues in fast-paced, deadline driven environment 
  • Strong problem solving and decision making skills 
  • Superior organizational skills needed to manage several issues and follow-ups simultaneously. 
  • College degree or comparable Helpdesk Management experience required 
Possess In-depth knowledge of the following (3 years experience required)
  • Trouble Ticketing systems 
  • Monitoring Tools 
  • Network Protocols 
  • LAN/WAN knowledge 
  • TCP/IP 
  • Internet/Browsers 
  • Spreadsheets 
  • MS Exchange 
  • Microsoft Office Suite (i.e., Word, Excel, Access, Outlook, Project) 
Swing shift 2:30pm -11pm and ability to work one weekend day
This role is open in San Antonio

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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