Job Description


* Act as a Smart Automation Catalyst - partnering with Compliance to identify opportunities to apply Robotics and build and execute a book of work in line with business priorities and the objectives of the Services Strategy 2020. In addition to being able to work with and influence senior management, this will require an understanding of which technologies are best suited to different use-cases and to translate those into business cases with a clear ROI.

* Lead the build-out of key supporting components such as:
  o Conduct deep-dive process reviews applying Lean principles and methods in order to identify opportunities for improvement and automation, leveraging traditional automation, RPA/AI, and other emerging technologies
  o Drive the execution of the book of work from use-case identification through to full implementation
  o Drive the development and execution of the resource and location strategy in concert with the senior leadership team and Compliance leadership and managers, leveraging and building on Citi's resource and location strategy methodology
  o Ensure the strategy meets Compliance's needs, Citi's policies and requirements, legal and compliance  requirements and utilizes industry best practices
  o Provide/assess/implement tools and best practices - create, refine, improve and adopt such tools and best practices
  o Build and maintain strong working relationship with Compliance to enable the above
  o Work with CitiLean and other Smart Automation Center partners to help Global Functions achieve accelerated optimization results through Automation, Robotics and through traditional R&LS Location strategy approaches.
  o Work with partners across Citi to identify and resolve barriers to seamless execution
  o Create plans and report progress, issues and mitigation actions for the ongoing initiatives

Other Responsibilities:
* Support the development and articulation of program progress, successes and challenges through various presentations, training and forums

Key Cultural Fit:
* You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up

* You have a passion for new tech, and are always on the lookout for "what's new"

* You are naturally gifted at thinking of ways to "do things better, faster, smarter"

* You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders 

* You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:
* Minimum of 10 years total work experience (ideally with deep experience in Financial Services and/or Compliance)

* Substantial experience in management consulting, ideally in a branded, strategic consulting firm, focused on business process reengineering and transformation 

* Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level would be ideal

* Substantial experience working in and ideally transforming core Compliance processes is ideal

* 2 years of project/program management experience related to technology deployment and ideally working with Robotics and other emerging technologies

* Previous experience leading or developing automation solutions particularly with Robotics will be highly valued

* Hands-on experience in resource and location strategy, opportunity analysis, business case development, outsourcing, and migration management

* Strong data analytics capabilities especially cost analysis and internal/external benchmarking

* Ability to work effectively with senior managers and with large teams across countries, functions and businesses

* Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions

* Strong communication skills and the ability to structure logical analysis in presentations

* Excel and PowerPoint skills are key

* An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial
Job Skills/Qualifications:
* An undergraduate degree and an MBA (desirable but is not required) from a top tier institution (preferred)

* PMP or Prince certification is also desirable but is not required

* Lean and/or Six Sigma certification is highly desirable but is not required

* Previous experience with basic development or EUC configuration would be ideal but training will be provided

* Highly motivated, organized and methodical

* Logical, analytic and rational thinker

* Demonstrated team player

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity


Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements.

Application Instructions

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